The TM Associados Ombudsman is an open communication channel through which you can submit criticisms, complaints, suggestions, comments, or reports. All communications received by the Ombudsman will be reviewed, and appropriate measures will be taken following verification of the facts reported.
SECTION IX – OMBUDSMAN
3.21. To ensure the integrity of its operations, the Firm shall provide an Ombudsman, whose objective is to establish a direct and confidential communication channel between third parties—whether known to the Firm or not—and the Firm itself, in order to manage any and all issues that may arise in the course of such relationships.
3.21.1. The Ombudsman may be contacted through the Firm’s website, and the person submitting a report must provide the following information:
3.21.2. The responsibilities of the Ombudsman include:
3.21.2.1. Submissions to the Ombudsman must be clear and objective and, whenever possible, accompanied by the relevant documentation necessary for a complete and effective assessment.
3.21.2.2. The Ombudsman is considered an independent and autonomous body, responsible for receiving, analyzing, processing, and responding to the submissions received, and for ensuring transparency and confidentiality in the treatment of information.
3.21.3. The Ombudsman’s procedures shall follow this workflow:
3.21.3.1. The Board of Directors will have up to five (5) business days to respond to the submission. In cases of greater complexity, this period may be extended, with the communicator being duly informed.
3.22. It is hereby established that any and all submissions found to be intentionally false or misleading may result in appropriate legal and disciplinary measures, including compensation for damages and sanctions against the responsible party(ies), subject to a final decision by the Board of Directors.
Jundiaí/SP
Rua João Canela, 161,
Jardim Brasil – ZIP Code: 13201-852
São Paulo/SP
Alameda Santos, 1470, Room 610,
Jardim Paulista – ZIP Code: 01418-100
Belo Horizonte/MG
Av. Bias Fortes, 349, 6th Floor
Lourdes – ZIP Code: 30170-011
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